At My Bookish World, we are committed to providing our customers with high-quality books and a seamless shopping experience. We understand that sometimes a purchase may not meet your expectations, and we have established this Refund Policy to clarify how refunds, returns, and exchanges are handled.
By purchasing from our website, you agree to the terms outlined below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
The book is damaged, defective, or incorrect upon delivery
The product received is different from the product ordered
The request is made within 30 days of purchase
Please note: Digital products, downloadable content, or promotional items may have different terms and may not be eligible for refunds.
Await Instructions: Our team will provide guidance on returning the item or verifying your claim.
Refund requests are typically processed within 5–10 business days after receiving your information.
3. Return Shipping
Customers are responsible for return shipping unless the item was damaged, defective, or incorrectly shipped.
Returned items must be securely packaged to prevent further damage.
We recommend using a trackable shipping method to ensure the package reaches us safely.
Refunds will be processed once we receive the returned item and verify its condition.
4. Refund Processing
Approved refunds will be issued via the original payment method.
Processing times may vary depending on your bank or payment provider.
If a refund is denied, our team will provide a clear explanation and next steps.
5. Exchanges
If you wish to exchange a book for another title, please contact us using the information above.
Exchanges are subject to availability of the requested product.
Return shipping guidelines apply as noted in section 3.
6. Non-Refundable Items
Certain items are not eligible for a refund, including:
Digital downloads, e-books, or access codes
Gift cards
Promotional or clearance items (unless defective)
Please review product descriptions carefully before purchase.
7. Customer Support
Our customer service team is available to assist you with any questions or concerns regarding refunds, returns, or exchanges. We strive to resolve issues promptly and fairly, ensuring a positive experience for all customers.
Contact Information: Address: 505 W Main St, Lexington, KY 40507, United States Phone: +1 330-202-9846 Email:[email protected]
8. Policy Updates
We may update this Refund Policy from time to time to reflect changes in business practices or legal requirements. All updates will be posted on this page, and the effective date will be revised accordingly.
Customers are encouraged to review this page periodically for the latest information.
